FAQs
To check your order status, simply log into your account and click "Order History."
Your credit card will be charged within 24 hours from the time you place your order.
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
Shipping, Returns, & Warranty
Learn more about our shipping and return policy as well as the products warranty.
Audio is currently operating with our standard shipment processing times, but due to high order volumes and carrier delays, some deliveries may arrive later than expected. Unfortunately, we are not able to cancel or refund orders or shipping fees after an order has been processed, left our facility, or is in possession of the carrier.
We offer complimentary shipping via FedEx Ground in the US on all orders of $99 or more and complimentary ground shipping in Canada on orders of $250 or more. Orders placed Mon-Fri by 1pm EST are typically shipped the same day. If you would like to opt into FedEx 2-Day Shipping for delivery within 2 Business Days, please do so at checkout where an additional fee will be added to your purchase total.
We currently ship to the United States, Canada, United Kingdom, and Europe.
All products purchased from our website, except for our wireless speaker, may be returned within 14 days of purchase for a full refund less shipping costs, no questions asked. For our wireless speaker, it may be returned within 30 days of purchase for a full refund. International return orders may be subject to return shipping fees.
